Refund and Returns Policy

This is a sample page.Return, Cancellation, Shipping & Delivery Policy

Last Updated: August 18, 2026

At Park Daniel Herbals, we are committed to providing our customers with a smooth and satisfactory shopping experience. Please read the following Return, Cancellation, Shipping and Delivery Policy carefully before placing an order on our website.

1. Order Cancellation

Customers may request cancellation of their order before the order has been dispatched.

To request cancellation, please contact our customer support team as soon as possible and provide your order details.

Once an order has been dispatched, it cannot be cancelled.

If a cancellation request is accepted before dispatch, any eligible amount paid for the order will be refunded to the original payment method or provided as store credit, as applicable.

2. Returns

Due to the nature of our herbal, personal care and skincare products, returns may be accepted only in cases where the product is damaged, defective, incorrect, or received in an unacceptable condition.

Customers must contact our customer support team within 48 hours of receiving the order and provide:

• Order number
• Clear photographs of the product and packaging
• A brief description of the issue

The product may be subject to verification before a replacement or refund is approved.

Products that have been opened, used, altered, or damaged after delivery may not be eligible for return or replacement.

3. Damaged or Incorrect Products

If you receive a damaged, defective, leaked, or incorrect product, please contact us within 48 hours of delivery.

After verification, we may provide a replacement or refund, depending on product availability and the nature of the issue.

Customers are requested to retain the original product, packaging, invoice and shipping label until the issue has been resolved.

4. Refunds

Once your return or cancellation request has been approved, the eligible refund will be processed within a reasonable processing period.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.

In certain cases, we may provide the refund as store credit, which can be used for future purchases on our website.

5. Fraudulent or Suspicious Transactions

Park Daniel Herbals reserves the right to cancel or refuse any order if we suspect fraudulent activity, unauthorized transactions, misuse of promotional offers, or any activity that violates our website’s Terms & Conditions.

We may also restrict or refuse future orders from customers involved in fraudulent or abusive transactions.

6. Shipping & Delivery

1. Orders are generally processed and dispatched within 2 business days after confirmation of payment.
2. Orders are shipped through reputed courier and logistics partners. Once your order has been shipped, tracking details will be provided to you whenever tracking is available.
3. Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
4. Delivery timelines may vary depending on the customer’s location, courier availability, weather conditions, public holidays, transportation delays and other circumstances beyond our control.
5. Our courier partners generally deliver orders during their regular delivery hours on working days. Delivery schedules may vary depending on the delivery location and courier partner.
6. Once your order has been dispatched, you will receive the available tracking information through the contact details provided during checkout.
7. Customers are requested to provide a complete and accurate shipping address and contact number. Park Daniel Herbals will not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

7. Delivery Delays

While we make every effort to deliver orders within the estimated delivery period, unexpected delays may occur due to weather conditions, transportation issues, strikes, public holidays, high order volumes or other circumstances beyond our control.

If your order is delayed, please contact our customer support team with your order number so that we can assist you.

8. Contact Us

For questions regarding cancellations, returns, refunds, shipping or delivery, please contact the Park Daniel Herbals customer support team through the contact details provided on our website.

By placing an order on our website, you acknowledge that you have read and understood this Return, Cancellation, Shipping & Delivery Policy.